4 steps to de-escalate hostile people

"The boundaries of unacceptable behavior have eroded in the past few years. Politicians, law enforcement, movie stars, health care providers, the health care system, and society, in general, are all acting badly occasionally. I’m amazed but no longer surprised every time it happens. Patients and family members behaving badly have captured headlines lately. I’m sad that in addition to Code Blue and Code Red, my hospital now has a Code Purple, indicating out-of-control parents. And I’m saddened that now, teaching residents how to deal with unruly people is a routine part of my curriculum."

Ann F. Beach is a pediatric hospitalist.

She shares her story and discusses her KevinMD article, "People behaving badly: 4 steps to de-escalate hostile people."

This episode is sponsored by the Stanford Physician Leadership Certificate Program.

For the aspiring physician leader, leadership skills are one of the most important and influential traits that will elevate your overall success. 

Leadership impacts nearly every aspect of your career in a complex and diverse health care system. Including how you effectively communicate and influence those around you, how you respond to conflict and make important key decisions, how you develop your team, and even how you navigate social dynamics in your workplace.

Stanford Medicine recognizes the need to foster physician leaders in health care. That is why they developed the physician leadership certificate program. This 6-month cohort-based program includes live virtual sessions, self-paced learning modules, professional coaching, a capstone project, and much more: Providing C-suite education for the non-C-suite physician leader.

They encourage all early career and aspiring physician leaders to apply. To find out more about the program or apply, visit physicianleadership.stanford.edu.

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