Leadership lessons from Mayo Clinic

"In the emergency department I treat patients based upon my expert judgment. I can explain to you the sensitivities and specificities of the tests I order, I can detail the physiology and pathology involved in my differential diagnoses, and I can explain the rationale for each part of my treatment plan. But despite my expert analysis, I can still miss important details.

Did I get input from the family or the paramedics? The pharmacist noticed something in the past medical records that might be important, and the nurse thinks something else might be going on. Did I invite their opinions and listen to them?"

Richard Winters is an emergency physician and author of You're the Leader. Now What?: Leadership Lessons from Mayo Clinic.

He shares his story and discusses his KevinMD article, "How to improve decision-making effectiveness."

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Leadership lessons from Mayo Clinic

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