“What improvisational technique can I use in the exam room to help me become a better physician communicator?”
The primary principle of “yes, and.” If you stick with that, that means, “Yes, you're gonna validate the person first.” It's a listening skill, but whatever somebody says to you in the exam room, if you just validate them as a separate experience, that can be extremely transformational.
Beth Boynton is a nurse and consultant.
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