On one hand, we were required to work swiftly, aiming to see as many patients per hour as possible, with our RVU productivity closely monitored. On the other hand, we were also expected to maintain high patient satisfaction scores. Research shows that patients are generally more satisfied when they feel heard and understood, which necessitates spending time with them. Consequently, simply rushing in and out of the room in a matter of minutes would hardly leave patients feeling heard, understood, or that their concerns were adequately addressed. This situation often felt like a challenging dilemma, a true catch-22.
Archana Reddy Shrestha is an emergency physician.
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