Effective communication is a cornerstone of quality patient care, but it's not always easy to get it right. One of the biggest mistakes physicians make is failing to put themselves in their patient's shoes. This can result in communication breakdowns and a lack of understanding. As George Bernard Shaw famously said, “The greatest obstacle to effective communication is the illusion that it has taken place.” Let's strive to improve our communication skills and ensure that our patients receive the care they deserve.
Michael J. Grace is an attorney.
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