Really focus on your language and try to get as many ideas as you can from those around you. One of the ones that I got was the power of I wish statements. I wish I had better news. I wish that the treatment had worked. I wish there were an option that was less troublesome.
It's better than “I'm sorry” at trying to reassure a patient when things aren't going. In an ideal fashion. Another takeaway that I learned was how to validate patience and listen to them, how it doesn't necessarily need to take a lot of time. One way to provide validation to a patient is just to name the emotion that you see they're feeling.
For example, “I noticed that you seem a little sad today or a little tense today. What's going on?”
Varsha Venkatakrishna is a medical student.
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