We have a lot of knowledge and experience under our belts, which can be a great asset in helping us diagnose and treat our patients. But it can also lead to a tendency to jump to conclusions, particularly when it comes to assessing a patient's condition.
That's why one of the most important things we can do as clinicians is to truly listen to our patients and their concerns. Rather than assuming we know what's going on within the first few seconds of the visit, it's important to take a step back and listen to what the patient has to say.
This is especially important in my role as a CMIO, where I work with other physicians and healthcare providers. Even when I know who the physician is or have a preconceived idea of what the issue might be, it's crucial that I put those feelings on hold and truly listen to what they have to say before making any assumptions.
In the early days of my career, I learned the hard way how important it is to hear both sides of a story before making a determination. It not only helped me become better practitioner but also a better listener and problem solver.
David Danhauer is a pediatrician and former CMIO.
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#patientcommunication #listening #cliniciancommunication #medicine #CMIO #clinicalproblem solving
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